SmallBizGenius Analysis
Adidas Australia faces criticism regarding product quality, delivery, and customer service, according to recent reviews. While some customers are satisfied with their purchases, a significant portion report negative experiences with returns, refunds, and overall support.
Category Breakdown
Scores based on analysis of 9 recent reviews
Product Quality
3.0/10Several reviewers express concerns about the quality of Adidas products purchased from the Adidas India website. They report issues such as logos peeling off, threads coming loose, and products not lasting long, which is unacceptable given the high prices charged.
4 reviews mention thisShipping & Delivery
2.5/10Multiple customers report significant delays in delivery, with some orders taking weeks or even months to arrive. Some customers also claim that their orders were never delivered, and they struggled to get refunds.
4 reviews mention thisCustomer Service
2.0/10A recurring theme is the poor quality of customer service, with reviewers describing representatives as rude, unhelpful, and unresponsive. Customers report difficulty resolving issues related to returns, refunds, and order discrepancies, often receiving copy-paste email responses that do not address their concerns.
6 reviews mention thisReturns & Refunds
2.0/10Several customers experienced problems with the returns and refunds process. Issues include canceled pickups without notice, delays in processing returns, and difficulty getting refunds, even after returning the products.
3 reviews mention thisPros & Cons
What Customers Love
"Very comfortable product, I always prefer all of it's product to use."
"I got the ADIZERO BOSTON 10 from Adidas and I love it. It fits perfectly for me and very comfortable!"
"Good quality products and fast online shipping but 0 customer service :("
Common Complaints
"Duplicate product and worst customer supportI ordered tshirts 2 months back and the logo is coming out, even clothes thread is also coming out from multiple place, raised the concern but not giving proper response and back to return. So useless and not trustable adidas.co.in site"
"If anyone plans to buy anything from adidasIndia website, I am sure that you lost your money.They will not deliver your product and they will not refund until 6 months."
"Worst product quality and it did not last long,a worrying price drop in quality and purely unacceptable at high price charged and delivery was 5 weeks late, whenever I called their service center they were very rude. Customer care was of no help"
"I had initiated a returns of the above order online, however the pick up service provider cancelled the pick up without any prior intimation. Following the cancelled pick up I have called the customer service couple of times to reinitiate the returns however even after 15 days, the return has not been completed and when I requested to speak to the supervisor, the customer service agent, Vinay, refused to transfer the call.It has been a very poor and frustrating experience to deal with returns and refunds with Adidas India."
Common Questions About Adidas Australia
Answers derived from customer review patterns
Is Adidas Australia legit and trustworthy?
Based on 9 reviews, there are significant concerns regarding the legitimacy and trustworthiness of Adidas Australia (adidas.co.in). Many customers report issues with undelivered orders, poor product quality, and unresponsive customer service, leading to frustration and financial loss. The prevalence of these negative experiences suggests a potential risk for customers, particularly those making larger purchases. Therefore, caution is advised when considering purchases from this online store.
Based on 9 reviewsDoes Adidas Australia have good customer service?
The reviews indicate that Adidas Australia's customer service is generally perceived as poor. Customers frequently mention rude, unhelpful, and unresponsive customer service representatives. Many reviewers also report difficulty resolving issues related to returns, refunds, and order discrepancies, often receiving generic email responses that do not address their specific concerns. This suggests that customers should not expect a positive customer service experience when dealing with Adidas Australia.
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